Return & Refund Policy
Thank you for your purchase. We are committed to your satisfaction and have outlined our return and refund policy below to ensure a smooth process.
1. Return Period
You may request a return within 7 days of receiving your item(s).
2. Conditions for Return
To be eligible for a return, your item must meet all of the following conditions:
The item must be unused, unopened, and in its original packaging.
You must provide proof of purchase, such as a receipt or order confirmation.
3. Return Process
For an efficient return and refund process, you must contact our customer service team before sending back any item.
Contact Us: If you wish to make a return, please contact our customer service team via email or phone to initiate the request.
Return Authorization: Our representative will confirm your eligibility for a return and provide you with a Return Authorization Number and the correct return address.
Shipment: Please pack and ship the item(s) according to the instructions provided.
Please note that returns sent without prior authorization may be delayed or refused.
4. Exceptions
Final sale items, discounted products, and promotional items are not eligible for a return.
We reserve the right to refuse a return if the item shows signs of use or if the packaging is damaged to the point of being unsellable.
5. Defective or Damaged Items
If your item is defective or was damaged during shipping, please contact our customer service team immediately with photos or a video of the issue. We will work with you to arrange a prompt replacement or a full refund.
[Legal Disclaimer] This return policy is based on the general principles of Canadian consumer law. As consumer protection laws vary by province, we recommend you consult the consumer protection act in your province (e.g., the Alberta Consumer Protection Act) or seek advice from a legal professional to ensure full compliance.
